FNESS After Hours Assistance Line - 1-888-822-3388 

We will provide follow-up action to your request within a 12-hour period.


FNESS Emergency Contacts

Emergencies are determined to be events that cannot be handled at the community response level.


Wayne Schnitzler - Executive Director


Bob Mills - Recovery and ESS Manager


Brenden Mercer - Decision Support Manager


Jamie Svendsen - Interim Preparedness and Response Manager


Jim MacDonald - Training Manager


Nathan Combs - Fire Services Manager


Quentin Nelson - Mitigation Manager



If leaving a message, please provide your name, phone number, email address, community name and emergency concern.

Emergency Contacts listed here gives access to key FNESS individuals who can assist communities with emergency concerns or events. 

Please see the FNESS department contact lists for dealing with daily operations or business concerns.  


Be Prepared for the 2022 Flood and Fire Seasons - Prepare Your Family
Be Prepared for the 2022 Flood and Fire Seasons - Prepare Your Community


2022 Flood Resources - Before, During and After a Flood
2022 Wildfire Resources - Before, During and After a Wildfire


Indigenous Community Support Fund: needs based funding requests. To help Indigenous communities and organizations prevent, prepare and respond to coronavirus disease 2019 (COVID-19).


ISC Wildfires and First Nations Communities in BC - 2021 Wildfire Season FAQ's 
FNLC Emergency Management Services Memorandum of Understanding
ISC BCWS Wildfire Response Agreement
ISC EMBC Emergency Management Services Funding Agreement



EMBC Central PREOC Operations Chief – 250-312-6623

EMBC 24-hour Emergency Reporting Hotline – 1-800-663-3456

Indigenous Services Canada Duty Officer – 604-209-9709

Red Cross Reunification Line – 1-800-863-6582. Line open from 8am to 8pm, every day

Red Cross - financial assistance

First Nations Health Authority – 1-855-550-5454 

Veteran Affairs Canada - Veteran or RCMP Mental Health Support - 1-800-268-7708

BC Wildfire Animal Evacuation Support - BC SPCA

Insurance Bureau of Canada’s (IBC) Consumer Information Centre: 1-844-2ask-IBC (1-844-227-5422);

IBC Information related to wildfires:

Service Canada Outreach Support Centre - 1-877-631-2657. Line open from 8am to 4pm. eServiceCanada Service Request form


Emergency Management BC’s Emergency Management Planning Toolkit for Local Authorities and First Nations at    

Create an emergency plan for your family and home at

FireSmartTM Homeowner’s Manual and Landscaping Guide

PreparedBC’s Wildfire Preparedness Guide

The Emergency Evacuee Guidance Website

Climate Adaptation Canada - Intact Centre on Climate Adaptation

Climate Adaptation Canada - Checklist for Basement Flood Protection

Climate Adaptation Canada - 3 Steps to Home Flood Protection